Before flight

General questions

• Where does JAT fly and what are the prices?

You may find all information on timetable, actual departure and arrival times, promotional offers and other interesting facts concerning our Company on our website.

• Does JAT have a Frequent Flyer Program?

Yes. JAT has a program for its loyal passengers, called One Flight More. More information on our program, as well as how you may become a member, is available on our website.

• Do I need a visa?

It depends on the nationality stated in your passport and on the category of passport you hold. You can get more information on the counties that require visas on our site in the section dealing with visa matters. Just to be on the safe side, it is recommended that you refer to the local embassy of the country you intend to travel to.

• The validity of my passport is about to extend soon. Can I still travel?

It is preferable that you secure the validity of your passport prior to your trip (some destinations require that your passport be valid for a definite period of time). Contact the nearest local embassy of the country you intend to travel to.

• If I am in transit in Belgrade, may I leave the airport?

It depends on the nationality stated in your passport and on the category of passport you hold. If you wish to leave the airport while in transit, you can find the required information on our site under Visa Info.

• What is the difference between various classes?

The difference between various classes is in the level of service extended. For instance, Business Class passengers may enjoy a richer variety of meals, they may take more luggage on board, have a more comfortable seat, enjoy better in-flight entertainment, have advantages when checking-in and relax in separate waiting lounges at some airports.

• I want to travel with my baby. Are there any facilities for passengers who travel with babies?

A child up to the age of 2 is regarded as an infant. Children will be minded by the constant attention of our personnel. You may take a folding baby carriage into the cabin and, when booking your tickets, you should state that you would like a special meal for children, which is free of charge. The infant is entitled to 10 kilos of luggage, free of charge.

• May I travel if I am pregnant?

Yes, you may travel when pregnant but only to the 28^th week of your pregnancy (7 months) and our personnel will devote all their attention and care to you throughout the flight. After that time, it is necessary that when booking your flight, you inform our personnel on your condition for the benefit of your full safety, so that a JAT physician may approve your travelling by air.

• May my child travel on JAT services alone?

If your child is between 5 and 11 years of age, he/she may travel unaccompanied only on European domestic and international flights (and between 7 and 11 years of age, on services to USA and Canada and Australia), unaccompanied. If your child is between 5 and 7 years old, and travels long-haul services, the adult fare must be paid, as this age group requires continuous care during the flight. The youngest age permitted for unaccompanied air travel is a 1 month old infant. After 12 years of age, the child is regarded as an ordinary passenger and cannot travel as an unaccompanied child. If you require more information, please refer to our website or contact the nearest JAT Representative Office.

• In what cases is an escort required during the journey?

An escort during flight is necessary for children under 5 (7 on long-haul flights). JAT provides an escort (a stewardess), whose only task during the flight is to care for the child, and, therefore, parents need to pay for the escort a one way ticket for adults. Additionally, a JAT physician is required to determine whether an escort is necessary for a disabled person.

• Do you require medical records of passengers with health problems who require special treatment?

No, in most cases. Such passengers will have all the attention of our personnel during flight but it is necessary for these passengers when booking their flight to draw attention to the nature of their illness. Medical records are necessary only in cases when there is an assumption that flying may aggravate the passenger's state of health, and in especially complex situations JAT physician require additional information on the health status of the passenger.

• I have mobility problems. What facilities are available at the airport and in the aircraft?

It is necessary that, in the first place, this is stated when booking the flight. Assistance is determined depending on the level of your ability to move. In milder cases, a wheelchair will wait for you at the check-in desk and you will be taken to the gate. You will enter the plane by yourself. In more serious cases, if it is a problem for you to get onto the plane, you will be taken on board plane by a special wheelchair. In the gravest cases of total disability, you may travel only upon the approval of a JAT physician who is to decide whether an escort is needed.

• What facilities are available for passengers who cannot easily manage by themselves?

Our personnel will meet passengers over 80 years of age or those who cannot speak the language of the country at the airport of transit and assist them to transfer to another flight. It is only necessary that you inform us when booking your flight.

• May a guard dog (seeing-eye dog) escort the passenger into the cabin?

It may, regardless of its size, if the dog which is guiding the passenger who is blind, has a short leash and a muzzle. No other animal is admitted into the aircraft cabin.

• I have extra questions. Where can I get the additional information?

For further infomation, please contact us directly.

Booking tickets

• May I consult your timetable and current prices without making a reservation?

You may review our timetable and fares with no obligation, which will help you become acquainted with our offer. You will enter our reservation system only when you decide to make a reservation.

• How long in advance may I book my flight?

You may book your flight about 300 days in advance.

• Is it necessary to confirm and check my reservation a few days before my flight?

It is necessary that you reconfirm and check your reservation 24 hour prior to your flight, so as to be completely sure, since changes may have occurred due to different reasons, especially if a longer period of time has elapsed from the time of reservation.

• What is the charge for cancelling a reservation?

It is advisable that, when making a reservation and buying the ticket, you be informed on the conditions of carriage which also contain conditions for cancelling the reservation on the bought ticket. Cancelling your reservation without buying the ticket is not subject to any penalties. We reserve the right to cancel your reservation if you cannot buy the ticket in a designated period of time in order to offer it to someone else who is waiting for it.

• May I ask for a specific seat after I have made the reservation?

You may request a specific seat, but not when you book your ticket, rather, when you check-in to the flight.

• If my flight was cancelled, what is the procedure I should follow to get a refund?

First, you should contact the JAT Reservation Service or local JAT Representative Office where you bought the ticket and then you will get your money back according to a defined procedure.

• May I require a specific kind of meal on my flight or any other service?

When making your reservation you may ask for the kind of meal you want in accordance with the offer presented to you. We can arrange that any of your jubilees (birthdays, anniversaries, etc.) be marked with a special cake for which you should also give notice when booking your tickets. There is no extra charge for this service.

• Are there any special in-flight meals for children and babies which can be ordered in advance?

There are special meals for children. As for the contents of the meals, you will be informed when booking your flight.

Buying tickets

• What are the modes of payment for the ticket?

You may pay for your ticket in cash, by credit card and bank transfer (if you buy your ticket through your firm).

• Are airport taxes included in the price of my ticket?

Unfortunately, not always. At some airports you will be asked to pay the tax on the spot. We suggest that you ask for information about the payment of the airport tax at your airport of arrival or destination (as to whether it is included in the price of the ticket or not).

• Are elderly passengers entitled to a discount and how much is it?

Elderly passengers are given a discount depending on their age, destination to which they travel, date of the flight and type of fare they take. For more details you should contact the nearest JAT Representative Office.

• May I get a refund for an unused ticket?

If you have booked and bought your ticket with JAT, you should bring the ticket to the nearest local JAT Representative Office and file a request for refund. The refund will be made according to the tariff and other conditions under which the ticket was bought.