Responsibilities of the Traveler and Respect for Regulations
Travelers are required to show a valid passport, obtain necessary visas and other documents required by destination or transit countries.
Jat Airways retains the right to reject travelers who do not follow regulations or whose documents are not in order.
In the event that a Jat Airways customer misses a flight due to passport, customs or other irregularities, Jat Airways bears no responsibility for damages incurred to the traveler.
Traveling in Business Class
Jat Airways has introduced a Business C-class for domestic and international flights.
With a view towards offering a higher level of service to business travelers in the air and on the ground, Jat Airways offers the following amenities:
- Separate check-in counters at airports;
- Priority boarding;
- More comfortable cabin seating;
- Higher quality beverages and meals;
- Higher weight limit for check-in baggage;
- Separate waiting rooms where conditions allow.
Special Categories of Travelers – General Conditions
- Unaccompanied children
Children may travel unaccompanied, without an adult, on all Jat Airways flights if they meet stipulated conditions.
Parents must notify the ticket agent at the time of ticket purchase that the purchased ticket is for an unaccompanied child. Parents must read the conditions and follow the given instructions.
According to Jat Airways rules, children may not travel unaccompanied if they are:
- under 5 years old (domestic and international flights).
- Children under 7 may not travel on long-distance flights.
For those children who do not meet the conditions for traveling alone, Jat Airways can provide an adult to supervise a child or children (STW/STD), a service which requires parents to purchase a one-way ticket for the adult caretaker.
The number of children who may travel unaccompanied on a given flight is limited, and approval must be received from Jat Airways for the entire trip.
Parents or parental custodians who send their child unaccompanied are required to obtain all necessary documents, to respect Jat Airways conditions, and fill out a form entitled "Declaration for an Unaccompanied Child".
For more detailed information, contact Jat Airways offices in Serbia and Montenegro, regional offices abroad, or certified agents.
- Handicapped Persons
Jat Airways makes a special effort to accommodate handicapped persons on its flights.
Handicapped persons are those who declare themselves as such at the time of ticket purchase or ticket reservation, regardless of whether they make the declaration themselves or someone else does so in their name.
In order to ensure the highest level of safety possible, it is necessary that Jat Airways be informed in a timely manner that a handicapped passenger will be traveling on a particular flight.
Jat Airways must be informed if air travel can possibly lead to a deterioration or complication in the health of the passenger (passengers suffering from cardiovascular and pulmonary problems, passengers recently operated or those who require a reclining position, or passengers suffering from injuries such as broken bones, etc...).
- Transport of Household Pets (PETC/AVIH)
The transport of animals – household pets – is allowed on all regular Jat Airways flights so long as the airline has been given prior notice.
The animal must be placed in an adequate animal carrier made from sufficiently strong material (plastic, fiberglass, wood, metal, etc...) with a non-porous bottom. The dimensions of the animal carrier must allow the animal to feel comfortable while being transported. It is the responsiblity of the animal's owner to obtain an appropriate animal carrier.
The animals owner is also required to obtain the necessary animal health card and to be aquatinted with and abide by all regulations concerning the transport of animals from the country of origin to the country of travel, as well as all transit countries.
Animals of small size and weight (puppies, kittens and birds) may be accepted for travel in the passenger cabin under the condition that the overall weight of the animal carrier and animal does not exceed 10 kg. The number of animals that may be transported in the passenger cabin is limited.
Pets (dogs and cats) whose weight with their animal carrier exceeds 10 kg will be placed in the heated and pressurised baggage compartment under the plane.
Passenger baggage
- Check-in baggage
The transport of a passenger's personal effects is calculated into the passenger ticket price.
Passenger baggage may contain only items for personal use and wear for the duration of the passenger's trip.
A passenger is limited in the amount of baggage he/she may carry according to the given class of a purchased ticket.
Tickets for higher classes of travel allow the passenger to transport more baggage.
Jat Airways calculates the transport of baggage according to weight.
Passengers are entitled to transport 40 kg of baggage in the Business Class and 30 kg of baggage in Economy Class. Children from the ages of 2 – 12 are entitled to the same amount of baggage as adults. Children under 2 (infants) are entitled to 10 kg of baggage.
For destinations in the United States and Canada, where passenger transport occurs on different airline companies, baggage is transported according to the number of pieces of luggage.
If it is ascertained during baggage check-in that a passenger exceeds the baggage limit, the passenger is required to pay for the excess baggage at the airport, for which the passenger will receive a receipt.
- Items unacceptable as checked baggage
Fragile and perishable articles, money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents, must not be carried in checked baggage.
If despite been prohibited, any of above mentioned items are included in your checked baggage, Jat Airways shall not be responsible for any loss or damage to such items.
- Carry-on baggage
Carry-on baggage, baggage which a passenger carries onto the plane in the passenger cabin and for which he/she is responsible, is not calculated in the limit set for check-in baggage.
- Special baggage
The transport of special baggage includes: the transport of fragile and valuable objects, important documents, and similar items.
Passengers are required to notify the airline of the presence of such objects when they make their reservation, and such items require the approval of Jat Airways before they can be accepted onto the flight.
For more detailed information, contact our nearest offices in Serbia and Montenegro, regional offices abroad, or a certified agent.
IMPORTANT:
For security reasons, the transport of weapons - including firearms, cold weapons and children's toys that closely resemble actual weapons - is not allowed in the passenger cabin. Passengers are required to be informed and contact us to receive information regarding the exact conditions for the transport of weapons, in order that passengers do not experience difficulties at the airport.
Passengers are not permitted to carry the following articles in their hold baggage:
- Explosives and incendiary substances and devices – explosives and incendiary substances and devices capable of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
- ammunition
- blasting caps
- detonators and fuses
- mines, grenades and other explosive military stores
- fireworks and other pyrotechnics
- smoke-generating canisters and smoke-generating cartridges
- dynamite, gunpowder and plastic explosives
Dangerous goods in passenger baggage
Air transport is subject to strict safety rules. Before you fly, please check which items are forbidden for carriage in your baggage.
Dangerous goods forbidden in your checked or hand (cabin) baggage
For safety reasons and in accordance with the applicable international regulations, dangerous articles such as those, listed below, must not be carried in your checked or hand (cabin) baggage except as specifically permitted.
Dangerous goods include, but are not limited to:
- Explosives, ammunitions, fireworks, flares. Only ammunition division 1.4 S, UN 0012 or 0014 (excluding those with explosive or incendiary projectiles) is permitted in checked baggage under special conditions.
- Alcoholic beverages containing more than 70% of alcohol;
- Briefcases and attaché cases with built-in alarm devices; or incorporative lithium batteries and-or pyrotechnic material;
- Primary (non-rechargeable) lithium batteries and cells; batteries of mobile phones and notebooks (rechargeable) are exempted.
- Gases (flammable, non-flammable, deeply refrigerated and poisonous) such as camping gas, propane, aerosol, oxygen, liquid nitrogen; aqualung cylinders and compressed gas cylinders.
- Flammable liquids, including lighter fuel*, paints and thinners;
- Flammable hard substances, such as matches and other easily flammable materials; Matches (one box of safety matches may be carried on the person); substances liable to spontaneous combustion; substances which on contact with water emit flammable gases.
- Oxidizing materials such as bleaching powder and peroxides;
- Toxic (poisonous) and infectious substances, such as bacteria and virus cultures;
- Radioactive materials and items;
- Corrosive substances, such as mercury which may be contained in thermometers, acids, alkalis, and wet cell batteries;
- Wheelchairs or similar machines powered by wet cell batteries;
- Self-defense tools containing an irritant or incapacitating substance such as tear gas, nutmeg, and mace or pepper spray;
- Electro shock weapons, such as taser containing dangerous goods such as explosives, compressed gases, lithium batteries etc.
- Magnetized materials and other substances to be classified as dangerous.
- Personal medical oxygen devices that use liquid oxygen
* Lighters
Taking one lighter is allowed if:
- It is for personal use
- It is filled with fully absorbed liquid fuel
Prohibited are:
- All lighters in checked-in baggage
- So-called Zippo lighters
- Lighters filled with unabsorbed fuel
- "Blue flame" or "Cigar" lighters
- Lighter fuel
- Fuel refills
For more detailed information, please contact Jat Airways offices in Serbia or regional offices abroad.
List of prohibited articles in hand baggage
Passengers are not permitted to carry the following articles on board an aircraft in their hand baggage:
- guns, firearms and other devices that discharge projectiles – devices capable, or appearing capable, of being used to cause serious injury by discharging a projectile, including:
- firearms of all types, such as pistols, revolvers, rifles, shotguns
- toy guns, replicas and imitation firearms capable of being mistaken for real weapons
- component parts of firearms, excluding telescopic sights
- compressed air and CO2 guns, such as pistols, pellet guns, rifles and ball bearing guns
- signal flare pistols and starter pistols
- bows, cross bows and arrows
- harpoon guns and spear guns
- slingshots and catapults
- stunning devices – devices designed specifically to stun or immobilise, including:
- devices for shocking, such as stun guns, tasers and stun batons
- animal stunners and animal killers
- disabling and incapacitating chemicals, gases and sprays, such as mace, pepper sprays, capsicum sprays, tear gas, acid sprays and animal repellent sprays
- objects with a sharp point or sharp edge – objects with a sharp point or sharp edge capable of being used to cause serious injury, including:
- items designed for chopping, such as axes, hatchets and cleavers
- ice axes and ice picks
- razor blades
- box cutters
- knives with blades of more than 6 cm
- scissors with blades of more than 6 cm as measured from the fulcrum
- martial arts equipment with a sharp point or sharp edge
- swords and sabres
- workmen's tools – tools capable of being used either to cause serious injury or to threaten the safety of aircraft, including:
- crowbars
- drills and drill bits, including cordless portable power drills
- tools with a blade or a shaft of more than 6 cm capable of use as a weapon, such as screwdrivers and chisels
- saws, including cordless portable power saws
- blowtorches
- bolt guns and nail guns
- blunt instruments – objects capable of being used to cause serious injury when used to hit, including:
- baseball and softball bats
- clubs and batons, such as billy clubs, blackjacks and night sticks
- martial arts equipment
- explosives and incendiary substances and devices – explosives and incendiary substances and devices capable, or appearing capable, of being used to cause serious injury or to pose a threat to the safety of aircraft, including:
- ammunition
- blasting caps
- detonators and fuses
- replica or imitation explosive devices
- mines, grenades and other explosive military stores
- fireworks and other pyrotechnics
- smoke-generating canisters and smoke-generating cartridges
- dynamite, gunpowder and plastic explosives
- liquids, gels and aerosols which are not packed in accordance with restrictions and requirements for transport of liquids, gels and aerosols in hand luggage.
